What kinds of information does your customer service team likely need included in each persona?

Here is the correct answer for

  • They’re service level agreement (SLA) when serving people who match that persona.
  • The percentage of your customer base represented by that persona.
  • The persona’s full contact information and purchasing history so they know how to respond to service calls from them.
  • The parts of your offering that the persona likes most and least.

you can see the answer to more HubSpot inbound certification by clicking below

HubSpot Inbound Certification Answers